If any of your merchandise is received damaged please let us know within 48 hours of receiving of your merchandise. If it is past this time frame when you report the damage, please know that the claim may get denied. It is very important to notify us immediately of any damage. If the claim is denied due to not notifying us in writing (i.e. emailing) within the 48-hour time frame, then we cannot replace your furniture without a fee. Therefore, please make sure that it is examined upon delivery or within the 48-hour time frame. Also, make sure to keep all of the original packaging that your order arrived in.
We will work with you and the carrier to determine what is the best way to get your product repaired or replaced if damaged. Please note that if the fault is on the carrier, a damage claim will need to be filed. If possible, please inspect your merchandise while the driver is present. If it appears to have any damage, please immediately notify the driver and us. Pictures are required within 72 hours of delivery. If pictures have not been submitted to us within 72 hours then your claim will be denied by the carrier. If neither of these are done then you will need to file the claim with the carrier directly yourself. We understand the damage claim process can be frustrating and we do our best to make the damage claims process as easy as possible for all of our customers.
If you receive your merchandise via FedEx, UPS, or LTL, please make sure you are signing for the package only and not a damage release form. If you sign stating that the package was received with all merchandise and that the merchandise was not damaged then we will be unable to do a claim on your behalf.